Help Desk
Frequently asked questions
Yes, we offer convenient hotel pick-up for most of our tours. Please confirm availability during booking.
Our tours generally involve moderate walking and some uneven surfaces, but we aim to accommodate guests with mobility limitations. For personalized assistance or alternative options, please contact us prior to booking.
Most of our tours run rain or shine, but if extreme weather impacts safety or enjoyment, we’ll reschedule or offer a full refund.
Usually, not. Contact us to plan a tailored itinerary.
Our tours start promptly to stay on schedule for all guests. If you’re running late, please contact us as soon as possible. While we may not be able to delay the tour, we’ll do our best to assist you in joining if feasible.
Yes, we accept bookings during the Christmas season and on public holidays! However, availability may be limited, so we recommend booking early to secure your spot. Please note that some tours or services may have holiday-specific schedules.
To book a tour, simply visit our website, select your desired tour and date, and follow the steps to complete your reservation. For assistance, you can also contact us by phone or email.
Our cancellation policy allows for a full refund if you cancel 2 days before your scheduled tour. Cancellations made within 1 day of the tour may incur charges. Please refer to our Terms and Conditions or contact us for more details.